Our standard turn around time is 10-14 business days.

If an item has a DIFFERENT turn around time, it will be listed in the product description.

All items will ship within the time frame of their estimated TAT. Your items will not ship until ALL items in your order are ready.

Domestic US Shipping is $5 flat. Or you can upgrade to Priority Mail for $10 flat. Estimated shipping times do NOT include your product TAT. Once an item is scanned into USPS, it is out of my control.

Local Pickup is available in Lexington, SC.
If you choose this option at checkout, we will email you with pickup instructions once your items are ready.*

To use the local pickup option, please use the code LOCAL29072 when you check out.

*If you select local pick up and you are not local to Lexington or if you are unable to pick up your item, we will invoice you for $10 to release your item for shipping. If the additional invoice is not paid, your order will be cancelled and no refunds will be given.*

Purple Stitch Designs is not responsible for lost or stolen packages. Once a package is handed over to USPS, any shipping issues will need to be addressed through USPS.

We have a 15-day return policy, which means you have 15 calendar days after receiving your item to request a return for eligible items. Custom Embroidered items are not eligible for return except under specific circumstances, as outlined below. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  Your item meets one or more of the circumstances (listed below) that make it eligible for return. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at carly.tweito@gmail.com. Please put: RETURN Order # (Insert order number) in the subject of your request. To determine return eligibility, please state the reason for the return. 

The following circumstances are eligible for return: 

-You received a size that is different from what your order states

-The embroidery on your item is spelled differently from what is listed in your order form

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Orders may be cancelled or altered within 24 hours.

After 24 hours, the return and exchange policy will go into effect.

We do not keep all items in stock at all times. We submit orders to suppliers for sizes and colors as requested two times each week (Wednesday and Sunday). If an item you have ordered becomes out of stock, we will contact you with a comparable item option or to let you know that we are processing a refund.

If you are offered a comparable item, but do not respond to our attempt to contact you, we will refund your order after 48 hours.

Please go to our contact page and submit a request! Include any ideas you have for your order and we will be in touch soon!